It's time to get back behind your desk. Seriously. Working with your members and getting out on the floor to help, encourage and make members feel connected to you should be a top priority, but what about the members who pay but never come in? What about the ones you haven't seen in a month or two? These are your at-risk members, and they need some of your personal attention, too, especially if you want them to keep their memberships intact.
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