Youfit Health Clubs LLC, Deerfield Beach, Florida, came to a voluntary agreement with the Florida Attorney General's Office in February related to the company's advertising and business practices.
Youfit Health Clubs allegedly advertised month-to-month memberships as requiring no commitment or no obligation, and did not disclose certain additional required commitments and fees until after members signed contracts, according to consumer complaints cited by the Florida Attorney General's Office (OAG).
In some cases, complaints alleged that Youfit failed to acknowledge some membership cancellations and continued to charge monthly fees even after consumers attempted to cancel. The OAG said it received more than 140 complaints regarding Youfit, which has over 100 clubs in 14 states.
Youfit denied any wrongdoing as part of the agreement – the Assurance of Voluntary Compliance – and fully cooperated with the OAG to "quickly resolve" the matter, according to Tuesday's media release from the OAG announcing the Assurance of Voluntary Compliance.
Under the Assurance of Voluntary Compliance, Youfit has agreed to refund all membership fees, cancellation fees and other fees assessed and collected by Youfit or its agents after the date consumers cancelled memberships pursuant to Youfit’s cancellation policy.
As part of the Assurance of Voluntary Compliance, Youfit must:
Provide written notice of, and accurately and clearly disclose on its website, all conditions, procedures, requirements, fees, notices, policies and forms necessary for consumers to cancel memberships pursuant to the Youfit written cancellation policy;
Provide all prospective customers with a copy of the membership agreement or personal training agreement;
Establish policies and train employees on such policies to fully disclose its cancellation procedures to prospective members before those individuals are asked to sign an agreement;
Refrain from advertising, promoting or marketing month-to-month memberships as being no commitment or no obligation unless such memberships are truly without any obligation or commitment other than the payment of the current month’s membership fee;
Designate a general manager as the compliance representative at each gym location and its corporate headquarters; and
Cancel the membership agreement or personal training agreement of any member who requests the cancellation of such membership in writing, promptly.
The Assurance of Voluntary Compliance is below.