Club Industry was not involved in the creation of this content.
At the end of the day, no fancy treadmill or state of the art locker room, is going to be the thing that keeps your members coming back. Instead, it’s the feeling that you give them that shows you care, that they are heard, and that they are part of your club family. Paramount Acceptance can help you do that. Over two years ago, Paramount Acceptance set out to have the best customer service department in the fitness industry. After countless trainings, numerous customer service calls and 1,200 Google Reviews later, Paramount has reached an overall review of 4+ Stars on Google. This is more reviews than any other software and billing provider in the fitness industry. Paramount applauds the diligent efforts of our customer service staff in taking care of its clients’ members.
Paramount saw a great need for a warm and professional customer service experience. They worked extremely hard to improve their overall customer service calls for their client’s members. Sally Akiona, SVP of Operations said “Our staff worked tirelessly to ensure each member is taken care of. Customer service is more than a department; it’s a culture we like to embrace, a mindset. When members call, we listen and work to resolve any and all issues or concern they may have. We want to make sure everyone is treated with respect and has a positive experience.”
As a result, the members of Paramount’s clients have spoken and they have had a fantastic experience with Paramount. More than 1,200 people have written reviews Google and they agree that Paramount’s customer service is first class. Don’t take our word for it! Here are a few actual reviews received.
“Quick response time and great service! The representative I spoke with was very friendly and assisted me in updating my account information quickly. Great experience all around. Thanks!” – Joseph D (5 Star Review)
“I’ve loved working with these guys. A good measure of any business is how they work to find solutions to problems. I’m really happy with my solution.” – Karen E (5 Star Review)
“The customer service rep was both friendly and knowledgeable. He had the matter resolved literally within a few minutes. I wish all customer service matters were handled as efficiently as the one with Paramount Acceptance.” – Andy Y (5 Star Review)
“They have been unbelievably helpful from start to finish! They clearly want what’s best for you and want you to have a good time and a good experience with them. I’ve never had such a good experience!” – Lauryn M (5 Star Review)
“This company handles the billing for my gym memberships. Anytime I’ve had a concern or needed assistance their staff has been accommodating, professional and prompt. I recommend them to handle your own business billing and customer care needs. Highly satisfied.” – Erik C (5 Star Review)
Start listening to your members and make the switch to Paramount Acceptance today!