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Most Club Chains Rank Low

Yonkers, Ny — Readers of Consumer Reports gave higher marks to private studios, nonprofit organizations, local community centers and office fitness facilities than to most national health-club chains.

YMCAs, Jewish Community Centers (JCCs), university rec centers and private studios for yoga, dance or Pilates fared better than all big chains except Life Time Fitness, Eden Prairie, MN, according to Consumer Reports National Research Center's first health club survey, which was published in the February issue of Consumer Reports. Life Time was the highest-rated national chain. Bally Total Fitness, Chicago, received the lowest marks of commercial chains.

More than 10,000 subscribers to who used a gym in the past six months reported on staff, equipment, classes, crowds, cleanliness and billing issues. The 3,400 respondents who had canceled a membership at another gym during the past three years reported on why they left and whether or not it was easy to cancel.

Consumer Reports also sent 12 secret shoppers to major chains in nine states to ask about becoming a member.

“Consumers can pay up to $95 a month to join a health club and get certain extras like personal training sessions and spa services, but Consumer Reports' survey indicated that they might be happier spending a lot less,” says Jamie Kopf Hirsh, Consumer Reports' associate editor. “There are some great values to be found at the gyms at Ys, community centers and JCCs.”

Life Time received the second-highest reader score of 79, one point below yoga/dance/Pilates studios. Life Time had the best locker rooms and equipment variety, and it received high marks along with yoga/dance/Pilates studios in the categories of cleanliness, staff and classes.

Bally was criticized for wait times for machines, problems with contracts or fees, lack of cleanliness and less-than-adequate locker rooms. The survey was conducted shortly before Bally filed for Chapter 11 bankruptcy protection in July. Bally emerged from bankruptcy two months later.

Gold's Gym, Dallas, had a better-than-average variety of equipment but otherwise didn't stand out in the survey. Among the chains that received below-average marks for crowds were Bally; 24 Hour Fitness, San Ramon, CA; Town Sports International, New York; and LA Fitness, Irvine, CA.

Curves International, Waco, TX, received the second-highest reader score among club chains and was eighth overall in the survey. Curves joined yoga/dance/Pilates studios as being less crowded than most gyms and among the cleanest, but Curves also was cited for having limited workout options and substandard locker rooms.

The YMCA was the easiest place to cancel a membership, according to the survey. Ys and JCCs appealed to readers because they offer classes and are most likely tailored to specific groups, including kids, women and seniors, the survey found.

University rec centers provide greater access to large-scale athletic facilities such as basketball courts, running tracks and climbing walls, according to the survey. Thirty-two percent of school gyms in the survey had climbing walls vs. 10 percent of big-chain clubs.

Corporate and apartment facilities received high marks for convenience, but work gyms had more equipment options than apartment gyms. Work gyms also appealed to readers for providing access to a personal trainer or exercise classes.

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