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Carole Oat is a former large gym owner and operator for 15 years serving approximately 3,000 members and having managed more than 65 employees in a 53,000-square-foot multi-sport facility. Now working on the vendor side, she oversees the sales and client relations staff for Twin Oaks Software, which was established in 1991 by two other former club operators. Twin Oaks is a billing, software and returns management provider located in Berlin, Connecticut. It has 65 employees.