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Member retention remains the industry’s largest challenge, with typical fitness facilities losing 50% of their members every year. It is more important than ever to focus on retention as well as acquisition to protect your club and membership base. The answer for how to do this is already there – it's your members. If you help your members fall in love with fitness and your club, you'll be able to tackle these challenges and make your business more resilient.
In this webinar, we will discuss current industry trends and offer actionable insights to help you transform your business and create lasting bonds with your members
PRESENTER: Brian Gagne, CEO Les Mills
Brian Gagne serves as chief executive officer of Les Mills U.S. and has more than 20 years of health and fitness experience. He previously served as chief operations officer for Health Fitness Corp., where he provided leadership for the delivery of health and fitness management services for one in five U.S. Fortune 100 companies and had direct accountability over account management, service delivery, operations, business process improvement and change management. Brian holds a bachelor of science degree in Kinesiology and a master of science in exercise physiology. For more information, email [email protected] or call 844-LES-MILLS.