One of the largest obstacles health club staffs must overcome is selling their product to people who may not like to exercise. This obstacle can be combated by paying close attention to your customer service and making sure you make your members' exercise experience as enjoyable as possible. Since we have a product that may not be the most enjoyable for some, we are in the business of ensuring our environment is enjoyable, our staff is friendly and our members feel good when they come to see us.
Click on the arrow to the right on the above slides for the 10 commandments of customer service that will help keep your members at your facility and happy to be there. (All images by Thinkstock.)
Read the full article written by Sherri McMillan, a fitness trainer and studio owner.