Learn the Art of Listening to Improve Your Health Club's Customer Service

Learning how to truly listen can help health club operators and staff members communicate more effectively with members.

Poor communication is the root of most frustrations and aggravation within a company. From employee misunderstandings to customers' needs not being met, billions of dollars are lost in the United States every year due to poor communication. Everyone knows that communication is the foundation of relationships. Most people believe talking is communicating, but the most important component of successful conversations is listening. The more time we spend listening in a conversation, the mo

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