What's the best/worst/most humorous suggestion you've ever received in your club's suggestion box? Check out the following responses from our readers, and then e-mail Jennipher Shaver, associate editor, at [email protected] with yours. Click here to read November’s One Last Thought column.
If It Ain’t Broke, Don’t Fix It
Having worked and grown up in the Chicago area you could make the argument that I am a Midwesterner/Northerner/Yankee, as they say in the south. In the late 90s I moved with my company down to Beaumont, TX to run one of our hospital fitness centers. I was fortunate to work with an outstanding group of people that took me in despite being a “Yankee.” They worked very hard to help me slow down when I talk and incorporate “ya’ll” and “fixin’ to” into my vocabulary. It never quite took though.
In fact, one day after I received a comment card that read, “The water fountain is fixin’ to break,” they pretty much left my speech pattern alone. Needless to say it has been a long-standing example for many years now.
--Chris Hull, executive director/regional director, Health Fitness Corporation, Texins Activity Centers-Dallas
Opening the Floodgates
I run a hospital wellness center in Arkansas. The club was open to the community—in fact, a little too open.
We are understaffed (all to typical) and the front desk is not always manned. We also have a community walking track just outside the facility. The combination of the facility's open foyer and the walking track just outside seemed to invite people in "to get a drink," only to see them leave an hour and a half later after getting in a good weight workout and attending an aerobics class.
To rectify the situation I had glass doors constructed at either end of the front desk with locks controlled by our club software. Before the locks were functional, I was sitting at the front desk when one of our long-time members approached me.
"Well, I see you have done a lot of work" he says.
“Yes sir, we have,” I reply.
"Well, I can already see one problem with it," he says.
“Yes sir, what is that?” I say.
"It is going to be pretty easy for people to sneak in; you know one person can check in and then hold the door open for others," he says.
Initially I thought he was joking. After realizing he was not, I took a long pause. All I could say was, “Yes sir, I suppose they could.”
I was under the (obvious) misconception that it is actually more difficult to get through a locked door than to get through a space where there is no door at all.
--Jason Rogers, manager, JRMC Wellness Center, Pine Bluff, AR