Rethinking Your Management Role from Boss to Leader at Your Health Club

A boss and a leader manage in completely different ways. You can be successful at your club with both styles. The biggest difference is how your employees and customers perceive you. 

When I picture a "boss," I think of someone sitting in a leather chair behind a big desk filled with papers, phones and computer monitors. They bark orders from inside their office and hit a button on their phone to yell at their assistant for coffee. 

When I picture a "leader," I think of a person on the floor, talking to their employees and customers. They know their staff and ask about their families and upcoming weekend plans. They throw around high fives

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